Everybody wants everything done fast, don’t they?!!! Unless
it is done to them.
- Doctors are told to spend less time with each patient so that the
hospital can make more money. Be faster! That’s not what the
- The customer support person on the phone, when I’m trying to get a
fouled-up airline ticket fixed, is told to hurry up! There are more
people that need help. That’s not what I want.
- A husband is impatient with his wife to get to the point or to get
ready to go. He’s got things to do! But, that’s not what his wife
Emails, faxes, the internet, credit cards, ATMs,
drive-thru’s…everything is designed to hustle things up! That can be good
thing, or a bad thing, depending on what the person receiving the treatment
Let me ask you a question. How many of your clients want to
be treated in a rushed fashion? How many of them want you to hurry them
through transactions and decisions?
Not a very big percentage is it?
In any profession, it may seem like the best policy is to
communicate as fast and efficiently as possible, and there are certainly times
that is the best policy. However, when it comes to the overall perception
that we want our clients to have of us, fast and efficient can seem very cold.
When Slowing Down Can
Make You a Bundle
Health, money, family, any of these things require the
professional to slow down to show that they care about the person as much as
Using fast, efficient communication can actually backfire on a
professional. Instead of being perceived as great service, it can be
construed as cold and uncaring. You need to really foster the message of caring
in your communications with your clients and prospects.
How can you do that?
The handwritten note and a phone call are really the two best
ways. Given a choice between those two choices, the handwritten note is
better most times because it conveys a more personal message and takes effort
to produce it.
I think any professional that has been around for awhile understands
the power of the handwritten note, but for many they are at a loss for what to
put into a handwritten note.
Here are some ideas on how to use your handwritten notes to create
a practice where people know that you care, and thus feel the need to refer to
That Will Triple Your Referrals
- Say thank you as often as you can. Thanks for coming in. Thanks for the trust you put in me. Thanks for sharing what was happening in your life when we got together last week. Anything and everything. People love to be thanked!
- Follow-up on any meeting. If you just happen to bump into someone. Send them a note letting them know you enjoyed seeing them and you’ll have them eating out of your hand the next time you do see them. Send a note after a formal meeting, noting 1 or 2 of the top things covered. Follow-up with your accountant after he does your taxes with a handwritten note and you will have begun a whole different dynamic between the two of you.
- Remember client anniversaries, wedding anniversaries, and birthdays.
- Send a card to let them know you remember what is going on in their lives. A note sent after their vacation hoping they had a good time. A note celebrating the baptism of their grandchild if they brought it up at your meeting. A note letting them know you thought of them after the big storm last night.
- Send them a note about nothing or with a little joke or riddle to tickle them.
- Send them a note about a special meeting you are having or a lunch that you are hosting. Invite them and suggest they bring friends.
- The more that you send and the more personal you make it…the more success you will see.
I used to send 250 cards a week. It took me 6 hours a week
to write them, but it was worth it. Before I started writing cards, I had
spent about 6 years as a financial advisor, and I had never made more than
The year after I started writing handwritten notes, my income shot
up to over $900,000 that year. I’m here to say it works!